Cancellation policy
The Pawfect Adventure App is a membership. This page explains how billing, renewals, cancelling and refunds work. If anything is unclear, email us at support@thepawfectadventure.com.
What you get
Full access to The Pawfect Adventure app at app.thepawfectadventure.com for as long as your membership is active. You sign in with the email address you used at checkout.
Plans and prices
- Monthly: $14.95, billed every month.
- Annual: $89.95, billed once a year.
- Book buyer offer: when you buy Doggo Unleashed or the Adventure Bundle, your first 4 weeks of the app are free. After that it's $14.95 every 4 weeks.
Prices are in US dollars. Taxes may be added at checkout depending on where you live.
Automatic renewal
Your membership renews automatically at the end of each billing period and is charged to the payment method you used at checkout, until you cancel.
How to cancel
You can cancel anytime, in a couple of clicks:
- Use the Manage Subscription button in any of our subscription emails, or log in to your account at thepawfectadventure.com/account and open your subscription, then choose Cancel; or
- Email support@thepawfectadventure.com and we'll cancel it for you.
Cancel before your next billing date and you won't be charged again. If you cancel during the free 4 weeks of the book buyer offer, you won't be charged at all.
Pause or skip
From the same Manage Subscription page you can also pause your membership or skip a payment. You keep access until the end of the period you've already paid for.
After you cancel
You keep full access until the end of the period you've already paid for. After that, the daily activities are locked, but you can still sign in to see your dog's profile and photos. You can rejoin anytime. To delete your account and data completely, go to Settings in the app.
Refunds
Membership payments aren't refunded once they've been made, but you can cancel anytime to stop future charges and keep access until the end of the period you've paid for. The book buyer offer gives you 4 weeks free to try the app first, and if you cancel before they end you're never charged.
Annual renewals. If an annual renewal goes through and you didn't mean to keep it, email support@thepawfectadventure.com within 14 days of the renewal date and we'll refund it in full.
This doesn't affect any refund rights you have under the law where you live. Refunds go back to your original payment method, and a refunded payment ends the access it paid for. Books and other physical products are covered by our Refund policy.
Failed payments
If a payment doesn't go through, we'll email you and try again. Your access continues until the end of the period you've already paid for. To keep it going, update your payment details from the Manage Subscription page.
Price changes
If we ever change the price of your plan, we'll email you at least 30 days before the new price applies, so you can cancel first if you'd rather not continue.
Contact
The Pawfect Adventure is operated by Lapabela, MB. Questions about your membership: support@thepawfectadventure.com.